Philip Morris International Inc.
pmi.com ↗In their words
“PMI reported an NPS of +82.8, though below the insurance industry average. Customer service scored 4.66, value for money 4.43, and ease of doing business 4.04.”
NPS disclosures (1)
PMI reported an NPS of +82.8, though below the insurance industry average. Customer service scored 4.66, value for money 4.43, and ease of doing business 4.04.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.