Pinnacle Financial Partners, Inc.
pnfp.com ↗In their words
“I know as an investors, you've never had anybody say they intended to give poor service and bad advice, but truthfully, many do. According to Greenwich, with an 84% net promoter score, we've created the single best client engagement, not just in the Southeast, but in the country.”
“6 Legacy Pinnacle Synovus Source: Coalition Greenwich Voice of Client - 2025 U.S. Commercial Banking Study Both firms rank among the most awarded institutions out of more than 500 banks nationwide Net Promoter Score of 59 Net Promoter Score of 83 No.”
“Pinnacle NPS score (82) is #1 in its legacy footprint compared to the 8 largest banks by lead relationship share among businesses with $1-$500MM in revenue, while Synovus NPS score (60) is #3 in the legacy Synovus footprint compared to the 8 largest banks by lead relationship share among businesses with $1-$500MM in revenue;”
Disclosed NPS over time
Every Net Promoter Score Pinnacle Financial Partners, Inc. has published, by date.
NPS disclosures (8)
Pinnacle Financial Partners reported rising Net Promoter Score and strong client retention despite merger integration.
Highly Successful Operating and Recruiting Model That Generates Top Quartile Revenue, EPS and TBV Growth Industry-Leading Client Service + = Regional Bank Employer of Choice Top NPS Top Engagement (1) Source: S&P Capital IQ Pro Objective: Objective: Objective: 5 The Pinnacle Model: A Self-Reinforcing Growth Flywheel An Economically Resilient Growth Model Relationship-driven…
We Win THE CLIENTS THE TEAM Win with THE SHAREHOLDERS Leads to Winning with Highly Successful Operating and Recruiting Model That Generates Top Quartile Revenue, EPS and TBV Growth Industry-Leading Client Service + = Regional Bank Employer of Choice Top NPS Top Engagement (1) Source: S&P Capital IQ Pro Objective: Objective: Objective: 5 Revenue Producer Hiring Momentum…
6 Legacy Pinnacle Synovus Source: Coalition Greenwich Voice of Client - 2025 U.S. Commercial Banking Study Both firms rank among the most awarded institutions out of more than 500 banks nationwide Net Promoter Score of 59 Net Promoter Score of 83 No.
Crisil Coalition Greenwich recently awarded Pinnacle 32 Best Bank Awards for service provided in 2025, while Synovus received 18. Pinnacle holds the top net promoter score in our footprint, underscoring our firm’s reputation for providing the best financial service of any large bank we compete with.
I know as an investors, you've never had anybody say they intended to give poor service and bad advice, but truthfully, many do. According to Greenwich, with an 84% net promoter score, we've created the single best client engagement, not just in the Southeast, but in the country.
This momentum positions us for continued success in 2026 and strengthens our capacity to unify both organizations, building on similar legacies and shared values. Both firms prioritize client service, with legacy Pinnacle earning the No. 1 Net Promoter Score in our footprint and legacy Synovus earning No.
Pinnacle NPS score (82) is #1 in its legacy footprint compared to the 8 largest banks by lead relationship share among businesses with $1-$500MM in revenue, while Synovus NPS score (60) is #3 in the legacy Synovus footprint compared to the 8 largest banks by lead relationship share among businesses with $1-$500MM in revenue;
Retention disclosures (1)
Pinnacle Financial Partners reports retention and recruiting both ahead of plan in Q3 2026 earnings.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.