PriceSmart
pricesmart.com ↗In their words
“Our 12-month renewal rate was 90.5% as of May 31st, a new all-time high for the second consecutive quarter”
“Membership accounts grew 7.9% year-over-year to almost 2.1 million accounts with a strong 12-month renewal rate of 90.2% as of February 28.”
“Membership accounts grew 6.7% year-over-year to over 2 million accounts with a strong 12-month renewal rate of 89.3% as of November 30.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures PriceSmart has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (7)
PriceSmart reports a 90% membership renewal rate, underscoring the strength of its subscription-based membership model.
PriceSmart's renewal rate stands at 90.5%, slightly above Costco's 89.7%.
Retention rate: 90.5% (Q3 2026) — “Our 12-month renewal rate was 90.5% as of May 31st, a new all-time high for the second consecutive quarter”
PriceSmart reports membership renewal rate at an all-time high, indicating strong customer retention.
Retention rate: 90.2% (Q2 2026) — “Membership accounts grew 7.9% year-over-year to almost 2.1 million accounts with a strong 12-month renewal rate of 90.2% as of February 28.”
Retention rate: 89.3% (Q1 2026) — “Membership accounts grew 6.7% year-over-year to over 2 million accounts with a strong 12-month renewal rate of 89.3% as of November 30.”
Retention rate: 88.8% (FY2025) — “strong 12-month renewal rate of 88.8% for fiscal year 2025”
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.