Primo Brands Corporation
primowater.com ↗In their words
“So I think the really encouraging thing is this business has now returned to growth. We're seeing, again, NPS kind of customer satisfaction metrics improve dramatically versus where we've been. We have more to do.”
“Our on-time in full or as we refer to OTIF, which is a key performance indicator and priority going forward, continued to improve throughout the quarter. From a customer feedback perspective, our Net Promoter Score increased every month and our Trustpilot ratings returned to pre-integration type levels.”
“Our delivery service rate, or DSR, is currently back to approximately 95%, consistent with historical levels. And our relationship Net Promoter Score is continuing to trend in a positive direction from July lows.”
NPS disclosures (3)
So I think the really encouraging thing is this business has now returned to growth. We're seeing, again, NPS kind of customer satisfaction metrics improve dramatically versus where we've been. We have more to do.
Our on-time in full or as we refer to OTIF, which is a key performance indicator and priority going forward, continued to improve throughout the quarter. From a customer feedback perspective, our Net Promoter Score increased every month and our Trustpilot ratings returned to pre-integration type levels.
Our delivery service rate, or DSR, is currently back to approximately 95%, consistent with historical levels. And our relationship Net Promoter Score is continuing to trend in a positive direction from July lows.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.