Provident Financial Services, Inc
provident.com.au ↗In their words
“Customer retention rates continuing at approximately 95%”
“Over 90% customer retention helped grow pretax income 13% year-over-year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
Retention rate (Provident Protection Plus insurance): 95% (Q1 2026) — “customer retention rates continuing at approximately 95%”
Retention rate (Provident Protection Plus insurance): 90% (Q4 2025) — “over 90% customer retention helped grow pretax income 13% year-over-year”
4 earlier entries are in the full version. Get full access →
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.