Qantas
qantas.com.au ↗In their words
“Qantas reports customer Net Promoter Score of 40, up 7 points from prior year, as on-time performance improved to 81%.”
“Qantas Airways reported customer net promoter scores rose 7 points in FY26 results.”
“Qantas reported Net Promoter Score improvements: Domestic +7 points, International +5 points; Jetstar International +6 points.”
NPS disclosures (7)
Qantas Airways reported customer net promoter scores rose 7 points in FY26 results.
Qantas reported Net Promoter Score improvements: Domestic +7 points, International +5 points; Jetstar International +6 points.
Qantas' customer net promoter score was referenced in FY27 earnings discussion amid Middle East operational challenges.
Qantas Airways reports Net Promoter Score up 7 points; Jetstar up 1 point in H2 2026.
Qantas reports customer Net Promoter Score of 40, up 7 points from prior year, as on-time performance improved to 81%.
Qantas achieved its highest net promoter score, coinciding with AI-driven operational improvements that saved $30 million.
Qantas reported Domestic and International Net Promoter Scores for 1H26 compared to 1H25 as part of its earnings results.
Retention disclosures (0)
No retention figures yet.
8 earlier entries are in the full version. Get full access →
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.