Rent the Runway
renttherunway.com ↗In their words
“This growth was supported by making our largest ever inventory investment last year, which served as the primary lever to driving substantial improvements in subscriber loyalty. • Record levels of Customer Satisfaction: Achieved 39% year-over-year growth in Subscription Net Promoter Score for fiscal year 2025, which has more than tripled since 2022 •”
“Rent the Runway reported improved customer retention despite August price increases, according to company leadership.”
“Rent the Runway's NPS improvements reflect a multiyear rebuild of customer trust and return to positive net revenue.”
NPS disclosures (2)
This growth was supported by making our largest ever inventory investment last year, which served as the primary lever to driving substantial improvements in subscriber loyalty. • Record levels of Customer Satisfaction: Achieved 39% year-over-year growth in Subscription Net Promoter Score for fiscal year 2025, which has more than tripled since 2022 •
Rent the Runway's NPS improvements reflect a multiyear rebuild of customer trust and return to positive net revenue.
Retention disclosures (1)
Rent the Runway reported improved customer retention despite August price increases, according to company leadership.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.