Republic Services
republicservices.com ↗In their words
“Our customer retention rate remained strong at 94%”
“With respect to customer zeal, our customer retention rate remained strong at more than 94%. We continue to see favorable Net Promoter Scores due to the value of our offerings and quality of our service delivery. Organic revenue growth during the second quarter was driven by strong pricing across the business.”
“With respect to customer zeal, our customer retention rate remained high at 94%. Our Net Promoter Score remains strong, reflecting our team's commitment to delivering exceptional customer value. First quarter organic revenue growth was driven by solid pricing across the business.”
NPS disclosures (5)
With respect to customer zeal, our customer retention rate remained strong at more than 94%. We continue to see favorable Net Promoter Scores due to the value of our offerings and quality of our service delivery. Organic revenue growth during the second quarter was driven by strong pricing across the business.
Republic Services maintained a high customer retention rate of 94% and described its Net Promoter Score as strong in Q1 2026.
With respect to customer zeal, our customer retention rate remained high at 94%. Our Net Promoter Score remains strong, reflecting our team's commitment to delivering exceptional customer value. First quarter organic revenue growth was driven by solid pricing across the business.
To help ensure our efforts are making an impact and building customer loyalty, we solicit feedback from our customers, including Net Promoter Score℠, so that every General Manager receives timely, relevant feedback that allows him or her the ability to reach out to customers directly and address issues immediately.
Our customer retention rate remained strong at 94%. We saw continued improvement in our Net Promoter Score. This reflects our team's commitment to delivering products and services that customers value.
Retention over time
Retention figures Republic Services has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (4)
Republic reported customer retention exceeding 94%.
Republic Services customer retention remained very steady in the quarter, indicating aggressive price increases were sustainable.
Retention rate: 94% (Q4 2025) — “our customer retention rate remained strong at 94%”
Republic Services reported a customer retention rate of 94 percent and continued improvement in net promoter score.
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.