RingCentral, Inc.
ringcentral.com ↗In their words
“Within these cohorts, we see stronger ARPU and net retention rates above 100%”
“Stable monthly net retention rates above 99%”
“They're stickier with net retention rate exceeding 100%”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures RingCentral, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (8)
RingCentral's AI products exhibit net revenue retention exceeding 100%, indicating strong upsell opportunity.
RingCentral reports monthly net retention above 99% in fiscal 2026 guidance.
RingCentral 2026 10-Q shows customer retention remained strong with net monthly subscription dollar retention above 99%.
RingCentral reports net dollar retention over 99% in Q1 2026, per Fitch.
Net revenue retention (AI product customers): 100% (Q1 2026) — “within these cohorts, we see stronger ARPU and net retention rates above 100%”
Net revenue retention (core business): 99% (Q4 2025) — “stable monthly net retention rates above 99%”
Net revenue retention (RCAI utilizing customers): 100% (Q4 2025) — “they're stickier with net retention rate exceeding 100%”
Net revenue retention (core business): 99% (Q3 2025) — “stable over 99% monthly net retention rates”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.