Rocket Companies
rocketcompanies.com ↗In their words
“Power Awards in total across mortgage origination and mortgage servicing. Our mortgage origination net promoter score was 70 for full year 2025, placing us among companies recognized for best-in-class service. Our mortgage origination business is organized around distinct marketing channels, which are reported within our Direct to Consumer and Partner Network segments.”
“Rocket Mortgage net client retention rate was 97% for the 12 months ended December 31, 2025.”
“Net client retention rate (trailing twelve months) (3) 98%”
NPS disclosures (1)
Power Awards in total across mortgage origination and mortgage servicing. Our mortgage origination net promoter score was 70 for full year 2025, placing us among companies recognized for best-in-class service. Our mortgage origination business is organized around distinct marketing channels, which are reported within our Direct to Consumer and Partner Network segments.
Retention disclosures (2)
Retention rate: 97% (12 months ended December 31, 2025) — “Rocket Mortgage net client retention rate was 97% for the 12 months ended December 31, 2025.”
Retention rate: 98% (TTM September 2025) — “Net client retention rate (trailing twelve months) (3) 98%”
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.