Rollins, Inc.
rollins.com ↗In their words
“Have moved their residential retention by 5 percentage points. That's big movement over a few year period”
“Rollins CEO highlighted strong customer retention, improved close rates, and net customer gains as evidence of stable underlying demand.”
“Rollins management reported stable customer retention with flagship brand Orkin achieving its best net customer gains since COVID.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate (Fox Pest Control residential): 5% (3 years) — “have moved their residential retention by 5 percentage points. That's big movement over a few year period”
Rollins CEO highlighted strong customer retention, improved close rates, and net customer gains as evidence of stable underlying demand.
Rollins management reported stable customer retention with flagship brand Orkin achieving its best net customer gains since COVID.
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.