Royal Bank of Canada
rbc.com ↗In their words
“RBC earned the highest Overall Satisfaction score of 619 in the JD Power Retail Banking Satisfaction Study, nine points ahead of competitors.”
“RBC ranks highest for small business banking customer satisfaction; mobile banking satisfaction climbed 43 points on a 1,000-point scale.”
“RBC recognized for exceptional client experience in the 2026 Ipsos Financial Services Customer Service Index based on nearly 48,000 Canadian surveys.”
NPS disclosures (4)
RBC ranks highest for small business banking customer satisfaction; mobile banking satisfaction climbed 43 points on a 1,000-point scale.
RBC earned the highest Overall Satisfaction score of 619 in the JD Power Retail Banking Satisfaction Study, nine points ahead of competitors.
RBC recognized for exceptional client experience in the 2026 Ipsos Financial Services Customer Service Index based on nearly 48,000 Canadian surveys.
RBC honoured for Exceptional Client Experience in 2026 Ipsos Financial Service awards, including Net Promoter Score recognition.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.