Saia
saia.com ↗In their words
“Contractual renewals, which were 6.7% for the quarter”
“Contractual renewal rate for the quarter was 5.1%”
“And I think the 1 thing that I would say is that we like to hear right now are 2 things. Number one, they track and give us feedback on our performance all the time in our Net Promoter Scores and our customer set have never been higher. They continue to improve, and we're excited about that.”
NPS disclosures (2)
I think that the one thing that I would say is, that we like to hear right now are two things. Number one, they track and give us feedback on our performance all the time, and our net promoter scores in our customer set have never been higher. They continue to improve, and we're excited about that.
And I think the 1 thing that I would say is that we like to hear right now are 2 things. Number one, they track and give us feedback on our performance all the time in our Net Promoter Scores and our customer set have never been higher. They continue to improve, and we're excited about that.
Retention over time
Retention figures Saia has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (3)
Saia Inc reported renewal rates of 6.7% for the quarter, reflecting stable performance amid changing market conditions.
Retention rate: 6.7% (Q1 2026) — “contractual renewals, which were 6.7% for the quarter”
Retention rate: 5.1% (Q3 2025) — “contractual renewal rate for the quarter was 5.1%”
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Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.