SailPoint
sailpoint.com ↗In their words
“Our gross retention remains in the high 90s”
“Our gross retention has remained strong and steady at 97% this year”
“SailPoint maintained robust net revenue retention at 113% while outlining FY2029 targets.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures SailPoint has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (8)
SailPoint's valuation analysis includes assumptions about net revenue retention supporting continued identity growth.
SailPoint maintained robust net revenue retention at 113% while outlining FY2029 targets.
Gross revenue retention: 95% (Q2 2027) — “our gross retention remains in the high 90s”
SailPoint's dollar-based net retention held at 113% in Q1, indicating strong existing customer expansion.
SailPoint FY2027 guidance assumes 90-95% net retention rate assumption; Q2 and full-year results confirm robust net revenue retention at 113%.
SailPoint Q4 2026 earnings: Gross retention steady at 97%, net revenue retention at 113%.
Net revenue retention: 113% (Q4 FY2026) — “Dollar-based net retention rate … As of January … ”
Gross revenue retention: 97% (FY 2026) — “our gross retention has remained strong and steady at 97% this year”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.