Salesforce
salesforce.com ↗In their words
“Salesforce achieved 126% net revenue retention rate alongside 35% revenue growth and $9 billion remaining performance obligations.”
“Salesforce cut attrition in half through a renewals agent tool deployed in Slack to help over 15,000 account executives manage end-of-life dates and renewal timing.”
“Salesforce delivered record Q2 FY2027 results with focus on customer retention strategy, though no specific retention metric is disclosed.”
NPS disclosures (1)
Salesforce's Gemma AI agent lifted Net Promoter Score by 10 percent while handling 60% of routine support during peak periods.
Retention disclosures (7)
Salesforce cut attrition in half through a renewals agent tool deployed in Slack to help over 15,000 account executives manage end-of-life dates and renewal timing.
Salesforce achieved 126% net revenue retention rate alongside 35% revenue growth and $9 billion remaining performance obligations.
Salesforce delivered record Q2 FY2027 results with focus on customer retention strategy, though no specific retention metric is disclosed.
Salesforce's AI transformation is expected to support customer retention and wallet expansion.
Salesforce reports strong customer retention following initial deployment in Southeast Asia partner program.
Salesforce unveils telecom-focused Agentforce AI agents designed to automate operations and reduce churn while improving customer retention.
Salesforce Data Cloud and Agentforce positioned to support customer retention with real-time data infrastructure.
26 earlier entries are in the full version. Get full access →
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.