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NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Retail & e-commerce  /  Sally Beauty Holdings, Inc.

Sally Beauty Holdings, Inc.

sallybeautyholdings.com ↗
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Latest disclosed NPS
no score published
1
NPS entries
0 with a number
2025
Years covered
1 entries in all

In their words

“And then with these other categories of providing underlying growth, our confidence in that 1% to 3% top-line growth is quite solid. I think there's a lot of things underpinning that just for the Sally business as well that when you think about the global scale we have, as well as sticky customers, and great high NPS scores.”
— Denise Paulonis, President and Chief Executive Officer, Sally Beauty Holdings, Inc. · Earnings call, Q4 2025 · 13 Nov 2025 · NI-2CFEA17

NPS disclosures (1)

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13 Nov 2025
NPSProgram

And then with these other categories of providing underlying growth, our confidence in that 1% to 3% top-line growth is quite solid. I think there's a lot of things underpinning that just for the Sally business as well that when you think about the global scale we have, as well as sticky customers, and great high NPS scores.

— Denise Paulonis, President and Chief Executive Officer, Sally Beauty Holdings, Inc. · Earnings call, Q4 2025 · 13 Nov 2025 · NI-2CFEA17
Earnings call, Q4 2025 ↗

Retention disclosures (0)

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.