Sangoma Technologies Corporation
sangoma.com ↗In their words
“Churn improved this quarter to approximately 0.79%, which is better than our historical level at 1%”
“Retention remains excellent with blended churn holding just under 1%. I set a pretty bold target. I want 0.85%. We were at 0.96%.”
“Retention remains excellent with blended churn holding near 1%, highlighting the stability and the quality of our recurring base”
NPS disclosures (2)
We're putting more resources towards that. And we have a portfolio that has a good customer set and NPS score attached to it that makes it a little easier for us to sell more features, more services, more capabilities to that base.
Now with the systems leadership and programs and partners now fully in place, we are confidently scaling our go-to-market engine. We plan to invest approximately $2 million in incremental SG&A over the coming quarters to accelerate customer acquisition and partner enablement, supported now by higher NPS scores and customer satisfaction.
Retention over time
Retention figures Sangoma Technologies Corporation has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (3)
Churn: 0.79% (Q3 2026) — “Churn improved this quarter to approximately 0.79%, which is better than our historical level at 1%”
Churn: 0.96% (Q2 2026) — “Retention remains excellent with blended churn holding just under 1%. I set a pretty bold target. I want 0.85%. We were at 0.96%.”
Churn: 1% (Q1 2026) — “retention remains excellent with blended churn holding near 1%, highlighting the stability and the quality of our recurring base”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.