ServiceTitan
servicetitan.com ↗In their words
“ServiceTitan reported a net dollar retention rate above 110%, indicating strong customer expansion and platform stickiness.”
“We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of our platform or may seek to terminate their agreements with us.”
“We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of our platform or may seek to terminate their agreements with us.”
NPS disclosures (3)
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of our platform or may seek to terminate their agreements with us.
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of our platform or may seek to terminate their agreements with us.
We have previously experienced declines in our net promoter score and if we do not provide effective onboarding services or ongoing support, customers may not receive the full benefits of our platform, may delay or forgo future expansion of their use of our platform or may seek to terminate their agreements with us.
Retention disclosures (4)
ServiceTitan reported net dollar retention above 110% for Q2 2026 ended July 31, 2026, with total revenue up 21% year-over-year to $292.8 million.
ServiceTitan reported a net dollar retention rate above 110%, indicating strong customer expansion and platform stickiness.
Net revenue retention: 110% (Q1 2026) — “Net dollar retention > 110%”
Gross revenue retention: 95% (Q1 2026) — “Gross dollar retention > 95%”
11 earlier entries are in the full version. Get full access →
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.