Shenandoah Telecommunications Company
shentel.com ↗In their words
“Broadband data monthly churn increased modestly in the second quarter to 1.73%.”
“Our average monthly churn was 1.21% in the second quarter, which continues to be among the best in the industry.”
“Monthly broadband data churn was stable sequentially and up modestly year-over-year at 1.46% for the first quarter.”
Disclosed NPS over time
Every Net Promoter Score Shenandoah Telecommunications Company has published, by date.
NPS disclosures (6)
Shentel reported Net Promoter Scores in the 60 range, above cable, emphasizing product quality and service matter more to customers than bundling.
Shenandoah Telecommunications has maintained Net Promoter Score in the 60% range for the past two years, outperforming low-single-digit industry baseline.
Glo Fiber (Shenandoah Telecommunications subsidiary) highlights high Net Promoter Score as competitive advantage from reduced network outages.
Expansion Markets Operating Metrics Data Average Revenue Per User (ARPU) Data Churn … 61 Net Promoter Score 1.1 % Full year 2025 average monthly churn rate … Homes and Businesses Passed 2 Revenue Generating Units (RGUs) in 000s…
Our earliest cohorts launched in 2019 and 2020 now have an average data penetration rate of more than 37%. On Slide 9, we highlight our most recent Net Promoter Score customer satisfaction survey, where we received an outstanding score of 61. This result compares very favorably with cable competitors that often have single-digit scores.
…outstanding score of 61
Retention over time
Retention figures Shenandoah Telecommunications Company has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (10)
Churn (broadband data): 1.73% (Q2 2026) — “Broadband data monthly churn increased modestly in the second quarter to 1.73%.”
Churn (broadband data): 1.21% (Q2 2026) — “Our average monthly churn was 1.21% in the second quarter, which continues to be among the best in the industry.”
Churn (broadband data): 1.46% (Q1 2026) — “Monthly broadband data churn was stable sequentially and up modestly year-over-year at 1.46% for the first quarter.”
Churn (broadband data): 0.92% (Q1 2026) — “Our average monthly churn was 0.92% in the first quarter, which continues to be among the best in the industry.”
Churn (Commercial Fiber): 0.68% (2025) — “Monthly Compression and Churn 0.68%”
Churn (Glo Fiber Expansion Markets): 1.1% (2025) — “1.1 % Full year 2025 average monthly churn rate”
Churn (broadband data): 1.47% (Q4 2025) — “Monthly broadband data churn improved sequentially and remained steady year-over-year at 1.47% for the fourth quarter.”
Churn (broadband data): 1.01% (Q4 2025) — “Our continued focus on customer service is a key driver of our low churn with average monthly churn of 1.01% in the fourth quarter and 1.07% for full year 2025.”
Churn (broadband data): 1.61% (Q3 2025) — “Moving to Slide 12, monthly broadband data churn improved 6 basis points year-over-year, reaching 1.61% in the third quarter.”
Churn (broadband data): 1.17% (Q3 2025) — “On Slide 9, monthly broadband data churn for the quarter remained steady at 1.17%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.