Shopify
shopify.com ↗In their words
“Shopify's platform enhancements strengthened merchant retention and growth.”
“Shopify presents four-lever framework for e-commerce revenue growth including customer retention.”
“Shopify and DOVR Media partner to address AI's effect on consumer discovery and customer retention through e-commerce and digital signage solutions.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Shopify's platform enhancements strengthened merchant retention and growth.
Shopify presents four-lever framework for e-commerce revenue growth including customer retention.
Shopify's merchants with $10 million in volume maintain a 97% retention rate, supporting the company's growth strategy.
Shopify and DOVR Media partner to address AI's effect on consumer discovery and customer retention through e-commerce and digital signage solutions.
Shopify outlines the five pillars of customer success operations to build brand loyalty and customer retention.
Shopify provides guidance on retaining high-value customers through loyalty programs and personalized marketing.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.