Similarweb
similarweb.com ↗In their words
“Similarweb reports net revenue retention reached 100% across all customers and 107% for those above $100,000 ARR threshold in earnings call.”
“Similarweb reports record net new ARR with net revenue retention of 107% for customers over $100,000 ARR.”
“Similarweb's Q1 2026 net revenue retention stabilized at 98% overall with large customers at 103%, and gross retention reaching a two-year peak.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Similarweb has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (15)
Similarweb reports net revenue retention reached 100% across all customers and 107% for those above $100,000 ARR threshold in earnings call.
Similarweb achieves net revenue retention of 100% in Q2 2026, up from 98% in Q1 2026.
Similarweb reports record net new ARR with net revenue retention of 107% for customers over $100,000 ARR.
Similarweb shares surged after earnings beat and upgraded 2026 outlook, driven by contract wins and improving net revenue retention.
Net revenue retention (customers with ARR of $100,000 or more): 107% (Q2 2026) — “Dollar-based net retention rate (NRR) for customers with ARR of $100,000 or more was 107% in the second quarter of 2026, compared to 108% in the second quarter of 2025”
Net revenue retention (all customers): 100% (Q2 2026) — “Overall NRR increased to 100%”
Similarweb expects net revenue retention to improve through customer expansion and cross-selling while maintaining positive free cash flow.
Similarweb cited a weaker overall net retention rate as a recurring operational issue.
Similarweb's Q1 2026 net revenue retention stabilized at 98% overall with large customers at 103%, and gross retention reaching a two-year peak.
Net revenue retention (customers above $100,000 ARR): 103% (Q1 2026) — “Net revenue retention for all customers was 98% and 103% for customers above $100,000.”
Net revenue retention (all customers): 98% (Q1 2026) — “Net revenue retention for all customers was 98% and 103% for customers above $100,000.”
Net revenue retention (customers with ARR of $100,000 or more): 103% (Q4 2025) — “Dollar-based net retention rate (NRR), for customers with ARR of $100,000 or more was 103% in the fourth quarter of 2025, compared to 112% in the fourth quarter of 2024”
Net revenue retention (overall customers): 98% (Q4 2025) — “In Q4-25, we achieved an overall NRR of 98% across all customers and an NRR of 103% among customers with over $100k ARR, a decrease from 101% and 112% respectively in Q4-24.”
Net revenue retention (customers with over $100,000 ARR): 105% (Q3 2025) — “In Q3-25, we achieved an overall NRR of 98% across all customers and an NRR of 105% among customers with over $100,000 ARR, a decrease from 101% and 111% respectively in Q3-24.”
Net revenue retention (overall customers): 98% (Q3 2025) — “In Q3-25, we achieved an overall NRR of 98% across all customers and an NRR of 105% among customers with over $100,000 ARR, a decrease from 101% and 111% respectively in Q3-24.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.