SmartRent
smartrent.com ↗In their words
“Our net revenue retention rate is well above 100%.”
“For the three months ended June 30, 2026 and 2025, our Customer Churn for our Smart Communities Solutions was 0.00% and 0.08%, respectively”
“For the three months ended March 31, 2026 and 2025, our Customer Churn for our Smart Communities Solutions was 0.05% and 0.02%, respectively”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures SmartRent has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (15)
B.Riley analyst coverage highlights SmartRent's net revenue retention and near-zero IoT churn with 14% core revenue growth in Q2 2026.
SmartRent disclosed its Customer Net Revenue Retention metric in Q2 2026 financial results.
Net revenue retention (Customer): 111% (Q2 2026 (June 30, 2026)) — “Customer Net Revenue Retention was 111% as of June 30, 2026 compared to 108% as of June 30, 2025”
Net revenue retention (Property): 99% (Q2 2026 (June 30, 2026)) — “Property Net Revenue Retention was 99% as of June 30, 2026 compared to 102% as of June 30, 2025”
Churn (Smart Communities Solutions): 0% (Q2 2026 (three months ended June 30, 2026)) — “For the three months ended June 30, 2026 and 2025, our Customer Churn for our Smart Communities Solutions was 0.00% and 0.08%, respectively”
Net revenue retention (Customer): 105% (Q1 2026 (March 31, 2026)) — “Customer Net Revenue Retention was 105% as of March 31, 2026 compared to 114% as of March 31, 2025”
Net revenue retention (Property): 106% (Q1 2026 (March 31, 2026)) — “Property Net Revenue Retention was 106% as of March 31, 2026 compared to 102% as of March 31, 2025”
Churn (Smart Communities Solutions): 0.05% (Q1 2026 (three months ended March 31, 2026)) — “For the three months ended March 31, 2026 and 2025, our Customer Churn for our Smart Communities Solutions was 0.05% and 0.02%, respectively”
Net revenue retention (Customer): 110% (Dec 31, 2025) — “Customer Net Revenue Retention was 110% as of December 31, 2025 compared to 111% as of December 31, 2024.”
Net revenue retention (Property): 108% (Dec 31, 2025) — “Property Net Revenue Retention was 108% as of December 31, 2025 compared to 101% as of December 31, 2024 and 105% as of December 31, 2023.”
Churn (Smart Communities Solutions): 0.15% (FY2025) — “Customer Churn for our Smart Communities Solutions is 0.15% for the year ended December 31, 2025 compared to 0.07% and 0.02% for the years ended December 31, 2024 and 2023.”
Net revenue retention (Customer): 113% (as of September 30, 2025) — “Customer Net Revenue Retention was 113% as of September 30, 2025”
Net revenue retention (Property): 104% (as of September 30, 2025) — “Property Net Revenue Retention was 104% as of September 30, 2025 compared to 101% as of September 30, 2024”
Churn (Smart Communities Solutions): 0.05% (Q3 2025) — “For the three months ended September 30, 2025 and 2024, our Customer Churn for our Smart Communities Solutions was 0.05% and 0.01%, respectively”
Net revenue retention: 100% (Q3 2025) — “Our net revenue retention rate is well above 100%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.