SoFi Technologies
sofi.com ↗In their words
“SoFi Technologies reported net-product retention rising to 115.4% in Q1, supported by increasing operating leverage.”
“SoFi enjoys a referral rate of approximately 50% and its Net Promoter Score (NPS) reached a record 90 in November.”
NPS disclosures (1)
SoFi enjoys a referral rate of approximately 50% and its Net Promoter Score (NPS) reached a record 90 in November.
Retention disclosures (1)
SoFi Technologies reported net-product retention rising to 115.4% in Q1, supported by increasing operating leverage.
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Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.