SoundThinking, Inc.
soundthinking.com ↗In their words
“Customer health and retention remain a real strength of our business and the trust we've built over time continues to be reflected in our Net Promoter Score in the world-class category and our renewal performance, which is currently ahead of plan. I want to highlight one renewal in particular, Cleveland.”
“SoundThinking reported 99% revenue retention rate in 2025 and a Net Promoter Score of 55%, indicating strong customer satisfaction.”
“We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner. Key elements of our strategy include: •”
Disclosed NPS over time
Every Net Promoter Score SoundThinking, Inc. has published, by date.
NPS disclosures (5)
Customer health and retention remain a real strength of our business and the trust we've built over time continues to be reflected in our Net Promoter Score in the world-class category and our renewal performance, which is currently ahead of plan. I want to highlight one renewal in particular, Cleveland.
…weighted equally) Weighting Results Achievement % GAAP Revenue - $110M 25 % $ 104.1M 0 % Adjusted EBITDA Margin – … GAAP Revenue Attrition - <= … ShotSpotter Net Promoter Score->55% 12.5 % Achieved (70%) 18.75 % SoundThinking achievement of “Great Places To Work” Certification 12.5 % Achieved 12.5 % Total 65.63 % See Appendix A of this Proxy…
We plan to leverage our large and growing installed base of customers with high net promoter attributes that consider SoundThinking a trusted partner. Key elements of our strategy include: •
SoundThinking achieved a higher Net Promoter Score in Q3 2025, indicating strong customer satisfaction alongside share repurchases.
…• Repurchased 160,271 shares of common stock for approximately $2.0 million as part of an existing share repurchase program. • Achieved a Net Promoter Score of approximately 70 up from 66 for the same period last year.
Retention disclosures (1)
SoundThinking reported 99% revenue retention rate in 2025 and a Net Promoter Score of 55%, indicating strong customer satisfaction.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.