The Southern Company
southerncompany.com ↗NPS disclosures (1)
Ms. Greene) … Operational Goals - Customer Experience and Reliability (Weight 21%) (3) Target Result Performance (1) Customer Satisfaction (Electric) Median on J.D. Power and Net Promoter Score benchmarks Top quartile results overall (2nd quartile in certain business unit segments) 185% Customer Satisfaction (Gas) Customer Experience: 78.1% J.D.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.