Southwest Airlines
southwest.com ↗In their words
“Even with higher volumes of gate check bags. Trip Net Promoter Score also improved throughout the quarter reinforcing that our operational execution and enhanced product offering are resonating with customers. We also maintained the lowest customer complaint rate among the major U.”
“Southwest's trip net promoter score improved throughout the quarter, with the airline recording lowest customer complaint rate among major U.S. carriers.”
“Southwest Airlines' net promoter score expanded market presence with new routes and partnerships.”
NPS disclosures (3)
Southwest's trip net promoter score improved throughout the quarter, with the airline recording lowest customer complaint rate among major U.S. carriers.
Even with higher volumes of gate check bags. Trip Net Promoter Score also improved throughout the quarter reinforcing that our operational execution and enhanced product offering are resonating with customers. We also maintained the lowest customer complaint rate among the major U.
Southwest Airlines' net promoter score expanded market presence with new routes and partnerships.
Retention disclosures (0)
No retention figures yet.
36 earlier entries are in the full version. Get full access →
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.