Spirit Airlines
spirit.com ↗In their words
“D:0/A:0 NPS 33.3% On-time Departure & On-time Arrival Net Promoter Score Performance In setting the foregoing goals and corresponding payout levels, the Compensation Committee carefully considered and scrutinized certain industry data and the Company’s past performance, and approved criteria which, while considered difficult to achieve, incentivizes our executive officers to…”
“Our transformation, launched in 2024, has led to our highest net promoter score (“NPS”) in our history, indicating increased Guest satisfaction. We strive to be recognized by Guests and potential Guests as a leader in delivering a high-value experience, while providing exceptional Guest service and a variety of travel options.”
“Spirit Airlines ranked among the top three North American airlines for on-time performance, with the airline using net promoter score as a key metric to measure guest satisfaction.”
NPS disclosures (3)
D:0/A:0 NPS 33.3% On-time Departure & On-time Arrival Net Promoter Score Performance In setting the foregoing goals and corresponding payout levels, the Compensation Committee carefully considered and scrutinized certain industry data and the Company’s past performance, and approved criteria which, while considered difficult to achieve, incentivizes our executive officers to…
Our transformation, launched in 2024, has led to our highest net promoter score (“NPS”) in our history, indicating increased Guest satisfaction. We strive to be recognized by Guests and potential Guests as a leader in delivering a high-value experience, while providing exceptional Guest service and a variety of travel options.
Spirit Airlines ranked among the top three North American airlines for on-time performance, with the airline using net promoter score as a key metric to measure guest satisfaction.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.