Sprout Social Inc
sproutsocial.com ↗In their words
“Dollar-based net retention rate excluding small-and-medium-sized business (SMB) customers was 102% in 2025, compared to 108% in 2024.”
“Sprout Social nears operating breakeven with an AI system boosting customer retention as the company focuses on higher-value clients and cross-selling.”
“Sprout reported improved retention rates in Q2, with customers using Trellis showing increased confidence in the platform.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (4)
Sprout Social nears operating breakeven with an AI system boosting customer retention as the company focuses on higher-value clients and cross-selling.
Sprout reported improved retention rates in Q2, with customers using Trellis showing increased confidence in the platform.
Net revenue retention (excluding SMB customers): 102% (FY2025 (Dec 31, 2025)) — “Dollar-based net retention rate excluding small-and-medium-sized business (SMB) customers was 102% in 2025, compared to 108% in 2024.”
Net revenue retention: 100% (FY2025 (Dec 31, 2025)) — “Dollar-based net retention rate was 100% in 2025, compared to 104% in 2024.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.