Sprouts Farmers Market
sprouts.com ↗In their words
“CSAT Scores are best in company history • NPS scores at +61, with only 5% detractors(1) • Improved in-stocks •”
“Net Promoter Score (NPS) – Among Frequent Shoppers Frequent as defined as in Respondent's Top 3 Most Visited for Grocery +65”
NPS disclosures (2)
Net Promoter Score (NPS) – Among Frequent Shoppers Frequent as defined as in Respondent's Top 3 Most Visited for Grocery +65
CSAT Scores are best in company history • NPS scores at +61, with only 5% detractors(1) • Improved in-stocks •
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.