Sunrun
sunrun.com ↗In their words
“Meeting customer needs requires a company like Sunrun Inc. that is very focused on the customer and has sophisticated capabilities around training the sales force and ensuring we provide the best fit for customers. We continue to make strategic changes to deliver world-class NPS, the right product, and the right program design for both the consumer and the grid.”
“We plan to expand our storage attachment rate on our path to being American's choice for greater energy independence and control. Over the course of the last few years, we have dramatically improved our vertically integrated Sunrun direct business, achieving Net Promoter Scores that rival some top-tier brands.”
“Our storage attachment rate on sales in Massachusetts went from under 10% at the start of the year to more than 50% today. Importantly, this is an offering that can drive great value for customers, and we are seeing even higher NPS scores across the state. Mike, Adam and the whole Massachusetts team, thank you.”
NPS disclosures (5)
Sunrun earned Best Company's Preferred Partner Award for customer service, reaching net promoter scores comparable to the most trusted consumer brands.
Meeting customer needs requires a company like Sunrun Inc. that is very focused on the customer and has sophisticated capabilities around training the sales force and ensuring we provide the best fit for customers. We continue to make strategic changes to deliver world-class NPS, the right product, and the right program design for both the consumer and the grid.
…• Safety: Days Away, Restricted, or Transferred (“DART”) rate, an Occupational Safety and Health Administration calculation based on the number of recordable workplace injuries or illnesses that result in time away from work, restricted job roles/tasks, or permanent transfer to a new position. • New Customer Net Promoter Score: Customer experience survey for new Sunrun customers.
We plan to expand our storage attachment rate on our path to being American's choice for greater energy independence and control. Over the course of the last few years, we have dramatically improved our vertically integrated Sunrun direct business, achieving Net Promoter Scores that rival some top-tier brands.
Our storage attachment rate on sales in Massachusetts went from under 10% at the start of the year to more than 50% today. Importantly, this is an offering that can drive great value for customers, and we are seeing even higher NPS scores across the state. Mike, Adam and the whole Massachusetts team, thank you.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.