SunScout Holding Ltd
sunscout.com ↗In their words
“Quality & Service · Product Quality : Maintain defect rate below 1% of shipped units. · Service Response : Average customer service response times <24 hours. · Customer Satisfaction : Maintain Net Promoter Score (NPS) of 50+ or equivalent measure of customer satisfaction. · Warranty Costs : Warranty and service costs kept below 2% of sales revenue.”
NPS disclosures (1)
Quality & Service · Product Quality : Maintain defect rate below 1% of shipped units. · Service Response : Average customer service response times <24 hours. · Customer Satisfaction : Maintain Net Promoter Score (NPS) of 50+ or equivalent measure of customer satisfaction. · Warranty Costs : Warranty and service costs kept below 2% of sales revenue.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.