SurveyMonkey
surveymonkey.com ↗In their words
“SurveyMonkey reports that broad customer satisfaction surveys fell 20% and NPS survey volume declined in Trends 2027.”
“SurveyMonkey elevated to Gold Partner status by Zapier, enabling low NPS scores to automatically trigger support tickets or customer success manager alerts.”
“SurveyMonkey offers Net Promoter Score as a use case within its survey and feedback platform.”
NPS disclosures (5)
SurveyMonkey reports that broad customer satisfaction surveys fell 20% and NPS survey volume declined in Trends 2027.
SurveyMonkey elevated to Gold Partner status by Zapier, enabling low NPS scores to automatically trigger support tickets or customer success manager alerts.
SurveyMonkey offers Net Promoter Score as a use case within its survey and feedback platform.
SurveyMonkey launched Claude Connector to surface Net Promoter Score results for business cases.
SurveyMonkey launched guided programmes for customer experience and Net Promoter Score measurement.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.