Swvl
swvl.com ↗In their words
“Swvl reported net dollar retention of 123% in H1 2026, indicating strong expansion from existing customers alongside 59% revenue growth to $16.2M.”
“Swvl achieved 126% net dollar retention in Egypt for FY 2025, with 20% revenue growth, following expansion of HSBC working capital facility.”
“Swvl announced Q1 2026 results with net dollar retention of 114%, reflecting expansion within its existing customer base.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Swvl has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (13)
Swvl grew revenue 59% with GCC expansion acceleration in H1 2026, with discussion of net dollar retention metrics.
Swvl reported net dollar retention of 123% in H1 2026, indicating strong expansion from existing customers alongside 59% revenue growth to $16.2M.
Net revenue retention (Corporate clients): 123% (H1 2026) — “Net Dollar Retention 123% Net dollar retention of 123% reflects expansion of H1'25 corporate clients into H1'26, net of churn (H1'25: 118%)”
Swvl achieved 126% net dollar retention in Egypt for FY 2025, with 20% revenue growth, following expansion of HSBC working capital facility.
Swvl secured $13M investment with net dollar retention of 114% and recurring revenue accounting for 88% of total revenue.
Swvl announced a $13M strategic investment round with net dollar retention of 128% and revenue growth of 111%.
Swvl announced Q1 2026 results with net dollar retention of 114%, reflecting expansion within its existing customer base.
Net revenue retention (GCC): 105% (Q1 2026) — “Egypt's NDR was 121% and the GCC's NDR was 105%.”
Net revenue retention (Egypt): 121% (Q1 2026) — “Egypt's NDR was 121% and the GCC's NDR was 105%.”
Net revenue retention: 114% (Q1 2026) — “Consolidated net dollar retention of 114% reflected continued expansion within the Company's existing customer base.”
Net revenue retention (GCC): 135% (FY2025) — “Net Dollar Retention 135%”
Net revenue retention (Egypt): 126% (FY2025) — “Egypt's NDR was 126%, demonstrating strong expansion dynamics within the Company's most established market.”
Net revenue retention (Corporate client base (consolidated)): 128% (FY2025 (consolidated)) — “During FY2025, NDR was 128% on a consolidated basis; 126% in Egypt; and 135% in GCC & UK.”
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Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.