Sylvamo
sylvamo.com ↗In their words
“We will measure it through our customer net promoter score and through our perfect order performance, delivering complete, on time, and without defects. We are targeting a 20-point improvement in Net Promoter Score and higher than 90% on the perfect order. On operational excellence, we are targeting improving overall machine efficiency by 400 basis points.”
“Sylvamo set 2030 goals including employee net promoter score above 50 and improving customer NPS.”
“Sylvamo improved net promoter score by 20 points, exceeding 90% in Q2 with 90% perfect-order performance.”
NPS disclosures (3)
Sylvamo set 2030 goals including employee net promoter score above 50 and improving customer NPS.
Sylvamo improved net promoter score by 20 points, exceeding 90% in Q2 with 90% perfect-order performance.
We will measure it through our customer net promoter score and through our perfect order performance, delivering complete, on time, and without defects. We are targeting a 20-point improvement in Net Promoter Score and higher than 90% on the perfect order. On operational excellence, we are targeting improving overall machine efficiency by 400 basis points.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.