TAL Education Group
eduu.com ↗In their words
“The retention rate, which is a key metric, it remained healthy at over 80% in the first quarter”
“Peiyou small class maintaining a generally stable retention rate of around 80% across fiscal year 2026”
“TAL achieved +70 Net Promoter Score for claims customer service, supporting customer retention during uncertain times.”
NPS disclosures (1)
TAL achieved +70 Net Promoter Score for claims customer service, supporting customer retention during uncertain times.
Retention disclosures (2)
Retention rate (Peiyou enrichment learning): 80% (Q1 2027) — “the retention rate, which is a key metric, it remained healthy at over 80% in the first quarter”
Retention rate (Peiyou small class): 80% (FY2026) — “Peiyou small class maintaining a generally stable retention rate of around 80% across fiscal year 2026”
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Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.