Target
target.com ↗In their words
“All 3 of our same-day services, whether we're talking about Drive Up, in-store pickup or rapid same-day delivery through Target Circle 360 are already wicked fast, and they're getting faster. And importantly, we know that our guests love these services because they receive some of the highest Net Promoter Scores of any service we provide.”
“Target's Net Promoter Score metrics continue to improve but remain below historical trends, according to Goldman Sachs monitoring.”
“Target rolls out generous deals through Target Circle loyalty programme to win back customers.”
NPS disclosures (6)
Target's Net Promoter Score metrics continue to improve but remain below historical trends, according to Goldman Sachs monitoring.
Target rebuilt product discovery on Google Cloud Spanner, linking the approach to improved recommendation relevance, stronger customer satisfaction and a higher Net Promoter Score.
Target reported in Q1 that many store experience metrics reached three-year highs with improved Net Promoter Scores.
Target achieved three-year highs for its net promoter scores and customer satisfaction in Q1 2026.
Target Corp is seeing positive guest response with improved Net Promoter Scores and satisfaction metrics reaching new highs.
All 3 of our same-day services, whether we're talking about Drive Up, in-store pickup or rapid same-day delivery through Target Circle 360 are already wicked fast, and they're getting faster. And importantly, we know that our guests love these services because they receive some of the highest Net Promoter Scores of any service we provide.
Retention disclosures (3)
Target rolls out generous deals through Target Circle loyalty programme to win back customers.
Target's real-time order fulfillment network and Target Circle 360 loyalty program enhance customer interaction and retention.
Target includes AI in $2B spending plan to strengthen customer experience and retention efforts.
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Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.