Telecom Argentina Stet - France Telecom S.A.
telecom.com.ar ↗In their words
“The average monthly churn rate amounted to 1.6% and 1.5% in 1Q26 and 1Q25, respectively”
“We prioritized the development of 5G Roaming and VoLTE Roaming to enhance data and voice experiences, achieving coverage across 61 countries—ensuring that more than 80% of our customers travel to destinations where this technologies are available. These actions allowed us to consolidate the best market experience, reflected in an NPS above 50 points.”
“The average monthly cable TV churn rate stood at 1.5% and 1.8% in 9M25 and 9M24, respectively”
NPS disclosures (3)
In terms of infrastructure, TMA continued to enhance the services it provides through the deployment of the 4G/LTE network and fiber -optic networks to connect homes with broadband, which also positively impacted fixed and data networks. This strategy enabled TMA to differentiate itself from competitors and significantly improve customer Net Promoter Score (NPS).
In terms of infrastructure, TMA continued to enhance the services it provides through the deployment of the 4G/LTE network and fiber-optic networks to connect homes with broadband, which also positively impacted fixed and data networks. This strategy enabled TMA to differentiate itself from competitors and significantly improve customer Net Promoter Score (NPS).
…we prioritized the development of 5G Roaming and VoLTE Roaming to enhance data and voice experiences, achieving coverage across 61 countries—ensuring that more than 80% of our customers travel to destinations where this technologies are available. These actions allowed us to consolidate the best market experience, reflected in an NPS above 50 points.
Retention over time
Retention figures Telecom Argentina Stet - France Telecom S.A. has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (17)
Churn (Mobile Services (Paraguay)): 2.8% (1H26 (monthly)) — “Average monthly churn reached 2.8% in 1H26 compared to 2.3% in 1H25”
Churn (Internet Services): 1.4% (1H26 (monthly)) — “The monthly Internet services churn rate stood at 1.4% in 1H26 and 1.2% in 1H25”
Churn (Mobile Services): 2.1% (1H26 (monthly)) — “the average monthly churn rate amounted to 2.1% in 1H26 and 1H25”
Churn (Mobile Services (Paraguay)): 2.5% (1Q26 (monthly)) — “Average monthly churn reached 2.5% in 1Q26 compared to 2.1% in 1Q25”
Churn (Cable Television Services): 1.6% (1Q26 (monthly)) — “the average monthly churn rate amounted to 1.6% and 1.5% in 1Q26 and 1Q25, respectively”
Churn (Internet Services): 1.3% (1Q26 (monthly)) — “The monthly Internet services churn rate stood at 1.3% in 1Q26 and 1.2% in 1Q25”
Churn (Mobile Services): 2.4% (1Q26 (monthly)) — “the average monthly churn rate amounted to 2.4% in 1Q26 compared to 2.0% in 1Q25”
Churn (TMA internet services): 1.2% (FY2025) — “The monthly Internet services churn rate stood at 1.2% in 2025 and 1.5% in 2024”
Churn (TMA mobile services): 2.1% (FY2025) — “the average monthly churn rate amounted to 2.1% in 2025, compared to 1.4% in 2024”
Churn (Internet Services): 1.8% (2024 (monthly)) — “the churn rate per month amounted to 1.8% in 2024 and 2023”
Churn (Mobile Services (Núcleo)): 2.7% (2024 (monthly)) — “the average churn rate per month amounted to 2.7% and 2.9% in 2024 and 2023, respectively”
Churn (Mobile Services (Personal)): 1.4% (2024 (monthly)) — “the average churn rate per month amounted to 1.4% in 2024 (compared to a 1.8% average in 2023)”
Churn (Cable Television Services): 1.5% (9M25 (monthly)) — “the average monthly cable TV churn rate stood at 1.5% and 1.8% in 9M25 and 9M24, respectively”
Churn (Internet Services): 1.2% (9M25 (monthly)) — “The churn rate per month amounted to 1.2% and 1.6% in 9M25 and 9M24, respectively”
Churn (Mobile Services (Núcleo)): 2.3% (9M25 (monthly)) — “The average churn rate per month amounted to 2.3% in 9M25 (compared to a 2.6% average in 9M24)”
Churn (Mobile Services (Personal)): 2.1% (9M25 (monthly)) — “average churn rate per month amounted to 2.1% in 9M25 (compared to a 1.5% average in 9M24)”
Churn (Mobile Services - prepaid/postpaid): 2.1% (9M25) — “average churn rate per month amounted to 2.1% in 9M25 (compared to 1.5% in 9M24)”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.