Telefonica Brasil S.A.
telefonica.com.br ↗In their words
“Fiber churn remains on a downward trend, reaching 1.4%, the lowest level in our history”
“Postpaid churn continued stable at 1%”
“Postpaid churn ex machine-to-machine and dongles reached just 0.98%”
NPS disclosures (1)
ESG commitments are included in variable compensation. Since 2019, 20% of short-term executive and employee compensation has been linked to ESG targets, currently associated with customer perception (NPS), gender equality (women in leadership) and climate change (GHG emissions).
Retention disclosures (3)
Churn (fiber): 1.4% (Q4 2025) — “fiber churn remains on a downward trend, reaching 1.4%, the lowest level in our history”
Churn (postpaid mobile): 1% (Q4 2025) — “Postpaid churn continued stable at 1%”
Churn (postpaid mobile): 0.98% (Q3 2025) — “Postpaid churn ex machine-to-machine and dongles reached just 0.98%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.