Telstra
telstra.com.au ↗In their words
“Telstra Group's Net Promoter Score rose to positive 20 in FY26, reflecting improved customer experience and network investments.”
“Telstra Group achieved improvements in both Strategic and Episode Net Promoter Scores in H2 2026.”
“Telstra's net promoter score increased to a record high through a brand campaign that improved customer perception.”
NPS disclosures (5)
Telstra Group's Net Promoter Score rose to positive 20 in FY26, reflecting improved customer experience and network investments.
Telstra Group achieved improvements in both Strategic and Episode Net Promoter Scores in H2 2026.
Telstra's net promoter score increased to a record high through a brand campaign that improved customer perception.
Telstra launched CustomerIQ, a platform that predicts customer needs using Net Promoter Scores and churn data.
Telstra's Net Promoter Score increased by 90% to an all-time high through advertising work, driving $330 million revenue increase.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.