TELUS Corporation
telus.com ↗In their words
“Achieved blended mobile phone churn of 1.08 per cent, up from 1.06 per cent in the same period last year.”
“Our mobile phone churn rate was 1.35 per cent in the first quarter of 2026”
“Industry-leading 0.97% postpaid and blended mobile phone churn rates”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures TELUS Corporation has published, by date. Where several business units report, the one reported most often is shown.
Churn (per period, as reported)
Retention disclosures (9)
Churn (mobile phone): 1.08% (Q2 2026) — “Achieved blended mobile phone churn of 1.08 per cent, up from 1.06 per cent in the same period last year.”
Churn (mobile phone): 1.35% (Q1 2026) — “Our mobile phone churn rate was 1.35 per cent in the first quarter of 2026”
Churn (postpaid mobile phone): 0.97% (FY2025) — “Industry-leading 0.97% postpaid and blended mobile phone churn rates”
Churn (Postpaid Mobile Phone): 0.97% (FY2025 (annual)) — “postpaid mobile phone churn of 0.97 per cent for the full year, marking our twelfth consecutive year below the one per cent threshold”
Churn (Mobile Phone): 1.46% (Q4 2025 (monthly)) — “Our mobile phone churn rate was 1.46 per cent in the fourth quarter of 2025, compared to 1.50 per cent in the fourth quarter of 2024”
Churn (mobile phone): 1.17% (FY2025) — “Our mobile phone churn rate was 1.17% in 2025, compared to 1.20% in 2024”
Churn (postpaid mobile phone): 0.91% (Q3 2025) — “industry-best postpaid mobile phone churn of 0.91 per cent this quarter”
Churn (Mobile phone): 1.07% (9M 2025) — “Mobile phone churn rate was 1.07% in the first nine months of 2025, compared to 1.10% in the first nine months of 2024”
Churn (Mobile phone): 1.11% (Q3 2025) — “mobile phone churn rate was 1.11% in the third quarter of 2025, compared to 1.09% in the third quarter of 2024”
234 earlier entries are in the full version. Get full access →
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.