Tesco
tesco.com ↗In their words
“Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call.”
“Tesco's net promoter score was up six points to 31 as the grocer expanded its Whoosh rapid delivery service and online sales advanced 8.9%.”
“Tesco achieved its highest-ever customer satisfaction score and highest NPS, suggesting a strong market proposition.”
Disclosed NPS over time
Every Net Promoter Score Tesco has published, by date.
NPS disclosures (6)
Tesco achieved its highest-ever customer satisfaction score and highest NPS, suggesting a strong market proposition.
Tesco reported Net Promoter Score of 33 with gains across ease, reward, and overall service measures in earnings call.
Tesco has led the UK retail sector on Net Promoter Score since January, having overtaken Aldi and now ranking first ahead of Lidl in customer perception.
Tesco's net promoter score was up six points to 31 as the grocer expanded its Whoosh rapid delivery service and online sales advanced 8.9%.
Tesco's Net Promoter Score was up six points year-on-year, supported by a 2.6% increase in customer satisfaction in the UK.
Tesco's full-year 2026 earnings highlight improved customer satisfaction with higher Net Promoter Score and increased value perception.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.