Thomson Reuters
thomsonreuters.com ↗In their words
“The repeat transactional revenue grew, that was really -- that's just a reference to the improving quality of our book of business as we divest 51% of Print. As you know, we're very focused on the long-term customer relationships and driving our NPS up and translating that into multiyear agreements.”
“And so we started to see glimpses of this promise last year, as you'll remember, with 10% growth. And underpinning that, we've seen a really nice escalation in our NPS scores across the segments and including in Corporates. But what we haven't seen is an uptick in cross-sell.”
NPS disclosures (2)
The repeat transactional revenue grew, that was really -- that's just a reference to the improving quality of our book of business as we divest 51% of Print. As you know, we're very focused on the long-term customer relationships and driving our NPS up and translating that into multiyear agreements.
And so we started to see glimpses of this promise last year, as you'll remember, with 10% growth. And underpinning that, we've seen a really nice escalation in our NPS scores across the segments and including in Corporates. But what we haven't seen is an uptick in cross-sell.
Retention disclosures (1)
Retention rate: 92% (2025) — “92% retention rate in 2025”
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.