Thryv
thryv.com ↗In their words
“Thryv Holdings reported seasoned net revenue retention of 94% for SaaS clients in Q4.”
“Thryv's seasoned net revenue retention of 90% reflects customer attrition, indicating an active churn challenge.”
“Thryv reports net revenue retention at 103%, driven by multiproduct adoption and data-driven automation integration.”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Thryv has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (7)
Thryv Holdings reported seasoned net revenue retention of 94% for SaaS clients in Q4.
Thryv's seasoned net revenue retention of 90% reflects customer attrition, indicating an active churn challenge.
Net revenue retention (SaaS (Seasoned)): 90% (Q2 2026) — “Seasoned NRR decreased from 102% for the three months ended June 30, 2025 to 90% for the three months ended June 30, 2026.”
Thryv reports net revenue retention at 103%, driven by multiproduct adoption and data-driven automation integration.
Net revenue retention (SaaS (Seasoned, 2+ years)): 93% (Q1 2026) — “Seasoned NRR decreased from 99% for the three months ended March 31, 2025 to 93% for the three months ended March 31, 2026”
Net revenue retention (Seasoned SaaS clients (held 2+ years)): 94% (December 31, 2025) — “Seasoned NRR...As of December … ”
Net revenue retention (SaaS (Seasoned NRR)): 94% (Q3 2025) — “Seasoned Net Revenue Retention 94% (Sep 2025) vs 101% (Sep 2024)”
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.