TriNet
trinet.com ↗In their words
“Our primary KPI for customer service is the Net Promoter Score, and I'm pleased to report that in Q2, we remained at much improved levels continuing to trend from last quarter. Overall, attrition in the quarter improved by 36% year-over-year.”
“TriNet Group's Net Promoter Score remained elevated in Q2 FY2026.”
“Enhancing the customer experience remains central to our strategy. In 2025, TriNet achieved an all-time high Net Promoter Score, reflecting improvements in service quality and execution. We advanced our platform capabilities, including expansion of our ASO offering, which continues to resonate with customers seeking flexibility and choice.”
NPS disclosures (6)
Our primary KPI for customer service is the Net Promoter Score, and I'm pleased to report that in Q2, we remained at much improved levels continuing to trend from last quarter. Overall, attrition in the quarter improved by 36% year-over-year.
TriNet Group's Net Promoter Score remained elevated in Q2 FY2026.
Cocoon should integrate seamlessly into our platform and address a significant customer pain point. With an automated leave of absence solution, we expect improved NPS scoring and increased retention along with further competitive differentiation in our PEO and ASO offerings.
Enhancing the customer experience remains central to our strategy. In 2025, TriNet achieved an all-time high Net Promoter Score, reflecting improvements in service quality and execution. We advanced our platform capabilities, including expansion of our ASO offering, which continues to resonate with customers seeking flexibility and choice.
Our medium-term strategy includes taking actions to increase revenue growth through improved benefits options and risk management capabilities, expanded sales force scale, tenure, and productivity, as well as expanded distribution channels. We continue to focus on improving our client and WSE experience to raise our net promoter scores and increase retention.
Despite the challenging conditions, we recorded our highest ever customer net promoter score, and customer retention remains above our historical average.” Third quarter highlights include: • Total revenues were $1.2 billion, down 2% to the same period last year.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.