TTEC Holdings, Inc.
ttec.com ↗In their words
“The Engage last 12-month revenue retention rate is 93%, an improvement over the 88% for the same period in 2025”
“The Engage last 12-month revenue retention rate is 94%, an improvement over the 88% for the same period last year”
“The Engage last 12-month revenue retention rate is 95%, compared to 82% in the prior year”
NPS disclosures (7)
TTEC Holdings reported continued improvement in Net Promoter Score from AI-powered contact center modernization in Q2 results.
TTEC Digital achieved NiCE Platinum partner status with continued improvement in Net Promoter Score from AI-powered contact center modernization.
TTEC Digital achieved NiCE Platinum Partner status with continued improvement in Net Promoter Score from AI-powered contact center modernization.
TTEC has seen better net promoter scores and improved quality metrics through AI-powered coaching and support tools.
TTEC has witnessed improvements in net promoter score and higher quality scores linked to AI-enabled enhancements.
In learning and performance, over 100 Engage clients and over 25,000 associates now operate on our TTEC Perform platform. In select programs, we're seeing improvements in NPS and higher quality scores tied to AI-enabled coaching and support, and we're seeing strong results with our accent softening and language translation platforms.
TTEC Holdings expands an AI-driven frontline performance ecosystem that integrates Net Promoter Score measurement with immersive practice and real-time performance tools.
Retention over time
Retention figures TTEC Holdings, Inc. has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (5)
Net revenue retention (Engage): 93% (last 12 months as of Q2 2026) — “The Engage last 12-month revenue retention rate is 93%, an improvement over the 88% for the same period in 2025”
Net revenue retention (Engage): 94% (last 12 months as of Q1 2026) — “The Engage last 12-month revenue retention rate is 94%, an improvement over the 88% for the same period last year”
Net revenue retention (Engage): 95% (last 12 months as of Q4 2025) — “The Engage last 12-month revenue retention rate is 95%, compared to 82% in the prior year”
Net revenue retention (Engage): 98% (Q3 2025 stand-alone) — “the third quarter on a stand-alone basis reflects an adjusted revenue retention rate of 98% on top of the 97% for the second quarter”
Net revenue retention (Engage): 89% (last 12 months as of Q3 2025) — “The Engage last 12-month revenue retention rate is 89%, flat to prior year but reflects a 95% retention rate when adjusted”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.