US Physical Therapy Inc
usph.com ↗In their words
“This is company-wide. Our Net Promoter Score is 93.5. Now, just to give you some perspective, before this call, I googled what a good Net Promoter Score for a health care company is, and I got two answers.”
“They're worried about the ability to do the things they've always done. As I mentioned last earnings call, last quarter, our net promoter score over 90, almost mid-90s with a 95% active promoter score for our -- across our entire company for our patients in our outpatient facilities, just incredible.”
“US Physical Therapy Inc achieved a net promoter score of 93.5, with 95% of patients being active promoters, alongside 17.3% revenue growth in physical therapy.”
Disclosed NPS over time
Every Net Promoter Score US Physical Therapy Inc has published, by date.
NPS disclosures (6)
US Physical Therapy Inc achieved a net promoter score of 93.5, with 95% of patients being active promoters, alongside 17.3% revenue growth in physical therapy.
Every day they are delivering exceptional care that results in a world-class net promoter score from our patients, who are able to return to things that they love to do.
US Physical Therapy reported a Net Promoter Score of 93.5 during its earnings call.
This is company-wide. Our Net Promoter Score is 93.5. Now, just to give you some perspective, before this call, I googled what a good Net Promoter Score for a health care company is, and I got two answers.
Patients come in, they’re in pain, they’re frightened, and in some cases, they’re worried about the ability to do the things they’ve always done. As I mentioned in the last earnings call, last quarter, our net promoter score is over 90, almost mid-90s, across our entire company for our patients and our out-patient facilities.
They're worried about the ability to do the things they've always done. As I mentioned last earnings call, last quarter, our net promoter score over 90, almost mid-90s with a 95% active promoter score for our -- across our entire company for our patients in our outpatient facilities, just incredible.
Retention disclosures (0)
No retention figures yet.
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Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.