Udemy
udemy.com ↗In their words
“Net revenue retention (Udemy Business Large Customers (1,000+ employees)): 97% (FY2025) — “NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 97%.”
“Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
“Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
NPS disclosures (0)
No NPS disclosures yet.
Retention over time
Retention figures Udemy has published, by date. Where several business units report, the one reported most often is shown.
Retention disclosures (7)
Net revenue retention (Udemy Business Large Customers): 97% (Q1 2026) — “UB Large Customer NDRR of 97% as of March 31, 2026”
Net revenue retention (Udemy Business Large Customers (1,000+ employees)): 97% (FY2025) — “NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 97%.”
Net revenue retention (Udemy Business (all customers)): 93% (FY2025) — “As of December 31, 2025, Udemy Business NDRR was 93%, and NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 97%.”
Net revenue retention: 93% (FY2025) — “Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
Net revenue retention (Large Customers): 97% (FY2025) — “Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
Net revenue retention (Udemy Business Large Customers): 97% (Q3 2025) — “Udemy Business Large Customer Net Dollar Retention Rate was 97%.”
Net revenue retention (Udemy Business (Enterprise)): 93% (Q3 2025) — “Udemy Business Net Dollar Retention Rate (NDRR) was 93%, and Udemy Business Large Customer Net Dollar Retention Rate was 97%.”
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Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.