UGI Corp
ugi.com ↗In their words
“UGI Corp reported that net promoter scores improved by 63% in Q3 FY26 as a leading indicator of operational health.”
“AmeriGas reports a 63% increase in average Net Promoter Score compared to the prior year, disclosed in UGI's Q3 2026 earnings call.”
“Improvement in operational and customer satisfaction metrics; for instance: ➢ Zero Fill Rate: 12% reduction ➢ Miles Driven: 5% reduction while delivering higher volumes ➢ Achieved highest Net Promoter Score since FY23 ✓ Subsequent to the quarter, filed gas base rate cases for UGI Utilities and Mountaineer Gas, requesting overall distribution rate increases of $99M and…”
NPS disclosures (5)
UGI Corp reported that net promoter scores improved by 63% in Q3 FY26 as a leading indicator of operational health.
AmeriGas reports a 63% increase in average Net Promoter Score compared to the prior year, disclosed in UGI's Q3 2026 earnings call.
FY26 compared to YTD FY24 Safety Operations Customer Satisfaction 44% RI Rate 50% LTI Rate 26% AVI Rate 21% % Out of Gas3 17% % Zero Fill Stops 9% Miles Driven 28% Call Volume 63% Net Promoter Score 6% Average Handle Time3 Metrics are benchmarked against YTD FY24 to show cumulative progress across the turnaround, with year-over- year gains continuing across safety, operations,…
Supply Chain & Inventory Modernization Safety Operations Customer Satisfaction 52% LTI Rate 25% AVI Rate 27% % Out of Gas2 18% % Zero Fill Stops 8% Miles Driven 32% Call Volume 67% Net Promoter Score 2% Average Handle Time 2% OPEX 1% Retail Gallons3 9% EBIT Measurable Outcomes: YTD FY26 compared to YTD FY24 Q2 and YTD FY26 Financial Update …
…improvement in operational and customer satisfaction metrics; for instance: ➢ Zero Fill Rate: 12% reduction ➢ Miles Driven: 5% reduction while delivering higher volumes ➢ Achieved highest Net Promoter Score since FY23 ✓ Subsequent to the quarter, filed gas base rate cases for UGI Utilities and Mountaineer Gas, requesting overall distribution rate increases of $99M and…
Retention disclosures (0)
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Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.