UMB FINANCIAL CORP
umbfinancial.com ↗In their words
“Consumer Lending (1) 70.8 Industry Average (2) 38.0 NPS Score High Customer Satisfaction Consumer serves personal banking needs of clients across all divisions of the bank Deposits (1) Expanding Consumer Presence $13.2B $4.5B $4.8B +2% $13.4B $13.4B $4.8B +5% 23% of deposits +4% YoY +59% YoY Personal Banking Private Wealth Management & Private Investments Composition as of…”
“Mortgage Lending (1) 69.1 Industry Average (2) 38.0 NPS Score High Customer Satisfaction Consumer serves personal banking needs of clients across all divisions of the bank Deposits (1) Expanding Consumer Presence $13.0B $3.6B $3.7B +4% $13.3B $13.4B $3.7B +5% 23% of deposits Personal Banking Private Wealth Management & Private Investments Composition as of 06/30/26.”
“(1) Average quarterly balances; (2) Full-year ’24 Net Promoter Score for 57 financial services companies, source Medallia, Inc; (3) As of 10/15/25, we had 192 physical locations licensed with the OCC, including 189 retail branches plus 3 commercial or private banking centers. $13.2B $4.4B +34% Personal Banking Private Wealth Management Composition as of 09/30/25.”
Disclosed NPS over time
Every Net Promoter Score UMB FINANCIAL CORP has published, by date.
NPS disclosures (5)
Consumer Lending (1) 70.8 Industry Average (2) 38.0 NPS Score High Customer Satisfaction Consumer serves personal banking needs of clients across all divisions of the bank Deposits (1) Expanding Consumer Presence $13.2B $4.5B $4.8B +2% $13.4B $13.4B $4.8B +5% 23% of deposits +4% YoY +59% YoY Personal Banking Private Wealth Management & Private Investments Composition as of…
Mortgage Lending (1) 69.1 Industry Average (2) 38.0 NPS Score High Customer Satisfaction Consumer serves personal banking needs of clients across all divisions of the bank Deposits (1) Expanding Consumer Presence $13.0B $3.6B $3.7B +4% $13.3B $13.4B $3.7B +5% 23% of deposits Personal Banking Private Wealth Management & Private Investments Composition as of 06/30/26.
8% Investment CRE 19% Industrial 8% Multifamily 7% Office 3% Retail 2% Hotel … Regulatory Concentrations (2) Personal Banking Consumer Loans (1) Growth engine for new customers; deepening existing relationships 70.0 Industry Average (2) 38.0 Private Banking NPS Score Strategically positioned for sales growth Retail Banking Hybrid Service & Sales Model – Provides…
9% Investment CRE 18% Industrial 8% Multifamily 7% Office 4% Retail 2% Hotel … Personal Banking Consumer Loans (1) Growth engine for new customers; deepening existing relationships 60.7 UMBF Industry Average (2) 54.3 Private Banking NPS Score Strategically positioned for sales growth Retail Banking Hybrid Service & Sales Model – Provides broad products and services…
…(1) Average quarterly balances; (2) Full-year ’24 Net Promoter Score for 57 financial services companies, source Medallia, Inc; (3) As of 10/15/25, we had 192 physical locations licensed with the OCC, including 189 retail branches plus 3 commercial or private banking centers. $13.2B $4.4B +34% Personal Banking Private Wealth Management Composition as of 09/30/25.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.