United Parcel Service, Inc.
ups.com ↗In their words
“Where we have RFID at the point of origin, we have seen no churn.”
“In the U.S., we finished the year with a NPS of 44 and moved closer toward our target NPS of 50.”
“We track our progress in this area through improvements in our net promoter score.”
NPS disclosures (2)
In the U.S., we finished the year with a NPS of 44 and moved closer toward our target NPS of 50.
We track our progress in this area through improvements in our net promoter score.
Retention disclosures (1)
Churn (RFID-enabled customers): 0% (Q2 2026) — “Where we have RFID at the point of origin, we have seen no churn.”
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Lighthouse companies in Transport & logistics
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.